By using or accessing this site, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree to these Terms of Use, please do not use this site.

We may revise or amend these Terms of Use at any time at our absolute discretion by posting revised terms. You agree that, in the event that any portion of these Terms of Use is found to be unenforceable, the remainder of these Terms of Use remain in full force and effect. Any revisions will be effective immediately. By continuing to use this site after any revision becomes effective, you agree to be bound by the revised Terms of Use.

Site contents, ownership, and use restrictions

The material on this site is protected by copyright under the laws of Australia and other countries through international treaties.

Unless otherwise indicated and except for information directly from or links to third-party websites, all rights (including copyright) in all content, other material and compilations contained in, or used to create or support this site including text, graphics, logos, button icons, video images, audio clips and navigational and other software (collectively referred to as the Contents) are owned or controlled, and are reserved by us.

Third Party Websites

This site may contain information from or hyperlinks and other pointers to internet websites operated by third parties. Such information or websites are not under the control of us and we are not responsible for the contents of any such information or website. We provide such information and hyperlinks to you as convenience only, and the inclusion of any link does not imply any endorsement of the linked website by us. You rely on such information or websites entirely at your own risk.

User comments, feedback and other submissions

Fairtex Australia may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Use.

You agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you.

Online Shopping

Fairtex Australia offers the opportunity to purchase products online through this website. All purchases are subject to the terms and conditions of the Terms of Use and any additional requirements shown on the product or checkout page or in the FAQ. When a customer places an order, we collect information associated with the transaction in accordance with Fairtex Australia's privacy policy.

Any order placed by you in the manner described in this site is an offer by you to purchase a particular product or service for the price (including the delivery and other charges) specified on this site at the time you place your order. You acknowledge that, by placing your order, you are agreeing to pay for and accept delivery of the goods ordered unless you ask us to cancel that order, and we send you written confirmation of the cancellation prior to the goods being dispatched to you.

We may require additional verification or information before accepting any order.

Prices: Prices of products and delivery and other charges displayed on this website are current at the time of issue, but may be changed at any time without notice and are subject to availability. Stated prices include GST but not shipping charges. All prices are stated in Australian dollars.

Product Images and Descriptions: While every effort has been made to ensure the accuracy of images and information displayed on this site, we are not responsible for any error and reserve the right to accept or reject your offer for that reason.

Availability: We cannot guarantee availability of product, even if our website shows that a particular product is available. We may not have all products or product lines available online and we may discontinue products or change prices at any time.

Orders: We reserve the right to refuse or cancel any order you place with us. We may in our sole discretion limit or cancel quantities purchased per person, per household, or per order. These restrictions may include, but are not limited to, orders placed by, or under, the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors. If your credit card has already been charged for an order at the time it is rejected, declined or canceled, we will issue a credit to the credit card account which was charged.

Shipping/Risk of Loss: We will ship your order to the address you provide in compliance with these Terms of Use. You are solely responsible for any inaccurate or incomplete shipping information. All items purchased from this website are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier. In the event your order is lost during shipping, we will assist you in pursuing a claim with the shipper, but will not be liable for any orders which are lost during shipping or misdelivered.

Accounts

When you register, you will be asked to provide your name, email address, a user name, a password, and such other personal information as is required from time to time (collectively, your “Account”). We reserve the right to refuse to register you and provide you with an Account and/or to deny you access to the website for any reason in our sole and absolute discretion.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You are responsible for maintaining the confidentiality of your Account, and for all activities that occur through the use of your Account. You agree to immediately notify us of any unauthorised use of your Account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with this section. You may be issued a new password or be required to change your password from time to time.

You do not own your Account. Under these Terms of Use, you are granted a limited, personal, non-transferable, non-commercial, revocable license to use your Account to access this website. You may not sell or transfer all or any part of your Account. You may not use your Account in any way that violates these Terms of Use.

Delivery

Fairtex Australia only sells to Australia and New Zealand. We aim to deliver products to you at the place of delivery requested by you within the time indicated by us at the time of your order, but we cannot guarantee any firm delivery dates. You will receive tracking information via e-mail once your order has been processed.

We will endeavor to let you know if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we will not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

You may grant an 'authority to leave' when placing your order. If you do, you understand and agree that this authority to leave gives us and/or our couriers permission to leave the order in question unattended by the front door – or, where applicable, at the reception or concierge's desk, or as per your instructions – of the delivery address without obtaining a signature confirming delivery at the delivery location. In these circumstances, you understand and agree that by granting us authority to leave, we and our couriers are released of all responsibility and liability for the orders delivered and left unattended, and that this responsibility and liability transfer to you on delivery.

You must take care when opening the product so as not to damage it, particularly when using any sharp instruments.

Cancellation

Fairtex Australia may terminate an order if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made. We will usually refund any money received from you using the same method originally used by you to pay for the product.

If you wish to cancel your order, please contact us. No cancellation fees will apply. Once an order has been processed it cannot be cancelled and the item must instead be returned to us in accordance with our return policy.

Fault Products Return

Fairtex Australia aims to provide you with products of the highest standard and quality. If you have received a product with a defect, please contact us as soon as possible so we can guide you through the returns process and help resolve the problem as swiftly as possible. In order to assist the return process, you may be required to send us images of the damage, defect or fault for preliminary assessment.

If the product is confirmed to have a defect, we will replace the product or refund to your original payment method at your request. If the product is found not to have a defect or deemed out of warranty, we will ship the product back to you.

Payments

When shopping online with Fairtex Australia, you can pay by credit card (Visa, Mastercard), Afterpay, or Coupon Code (store credit, eGift Card).

All pricing are in Australian Dollars and are inclusive of GST.

You agree that you will pay for all products you purchase at time of placing your order, and that Fairtex Australia may charge your payment method for any products purchased and for any additional amounts (including any taxes and delivery chargers). Your total price will include the price of the product(s) plus any additional chargers; such as GST and delivery if (applicable).

Prices for products offered via the Fairtex Australia website may change at any time, and we do not offer price protection or refunds in the event of a price reduction or promotional offering.

If a product becomes unavailable following a transaction but prior to processing, you will be offered a refund or exchange.

Credit Card
We accept Visa and Mastercard. We strive to ensure that every credit card transaction occurs within a secure environment. Our payment system has a 128-bit SSL security encryption certification. You can also see the transaction is secure by the key lock symbol on your web browser. You also have the option to store your credit card details in your account for faster checkout.

Afterpay
All you need to do is choose Afterpay as your payment option when you’re ready to buy. Nominate the debit card or credit card you want to use and Afterpay will schedule automatic payments for you. Afterpay will remind you when payments are due and will process your payments automatically. Next time you use Afterpay, they will have all your details saved and ready to go!

Coupon Code
If you have a coupon code (promotion, store credit or eGift card) simply enter the code into the Coupon Code textbox on the Checkout page to redeem the offer.

Tax Invoice
When placing an order online you will receive an email confirmation containing a tax invoice. You can also log into your account to view all of your orders and print invoices.

eGift Cards

Customers can purchase eGift Cards online to buy credits for themselves or gift them to others. Customers simply select the amount they would like to gift and add to cart. eGift Cards will be sent as an electronic store credit. If you would like to forward the gift card directly to someone else, you simply enter the recipient’s details on the checkout page.

  • eGift Cards are not refundable or redeemable for cash
  • eGift Cards are valid for 12 months from the date of issue
  • eGift Cards can be redeemed online by entering the Coupon Code at checkout or clicking through from the received email
  • Additional values cannot be added to an existing eGift Card; however, additional eGift Cards can be purchased
  • eGift Cards are to be treated like cash and if they are damaged, lost or stolen they will not be replaced, refunded or redeemed
  • Fairtex Australia does not accept any responsibility for lost or stolen eGift Cards

Privacy

Please see our privacy policy https://fairtex.com.au/privacy-policy/